Job description
We’re looking for an Implementation Manager to join our team!
The Implementation Manager is responsible to lead the implementation of Surikat and third party partners solutions and services to clients allowing them to use Surikat software products efficiently and effectively to achieve daily operations. Knowledge transfers services can be on-site, or via webinar. You will lead and partner with clients to gain a comprehensive understanding of workflows, business/technical requirements and needs to ensure that the implementation addresses the client's underlying operational and managerial needs. The Implementation Manager ensures that the transition to Surikat software is completed according to predetermined timelines and establishes a positive baseline for the new relationship between the client site and Surikat.
Qualifications
Bachelor’s degree, or comparable work experience.
Typically a minimum of two years experience as an Implementation Manager or equivalent industry experience.
Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired.
Excellent project management skills for complex projects including managing Quality, Scope, Cost and Time for all the deliveries.
Excellent presentation and knowledge transfer skills.
Excellent interpersonal and communication skills.
Experience of change management
Familiarity and ease with computer systems and Office products.
Strong problem solving and analytical skills.
Ability to travel extensively.
Valid driver's license.
Passport and vaccination passport
Responsibilities
Provide professional services such as consultation, software readiness, and education to clients on Surikat software products.
Design and conduct knowledge transfer sessions on site or through webinars.
Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
Perform consultation/analysis of client business model to identify and document client requirements regarding Surikat products and functionality.
Recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes.
Consult with users to identify the proper data mapping process for the product conversion. Provide instruction to clients on proofing and analyzing data conversions from existing software to Surikat applications.
Create custom reports or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Engineering departments to resolve.
Keep up to date on administrative tasks such as project plans, progress reports, documenting client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity.
Assist QA staff with product testing or modification testing as required.
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
Create both client-facing and internal documentation such as "quick tips" and "how tos".
Act as liaison between the client and company’s technical staff including conveying technical information so that non-technical individuals can understand.
Extensive travels to client sites.
Perform other duties as assigned.
Further information
Your position is office-based in Gothenburg, Sweden. You will be a key member of an implementation team working together to further Surikat as a preferred supplier within the Maritime, Transport and Logistics sectors.
Our platforms are web-based SaaS (software as a service) solutions, which allow users and their customers to access information from anywhere in the world, on all different kinds of devices, from phones and handheld devices to office desktops. We develop agile, flexible solutions with a business and operational focus. Each element of our solutions is modular and scalable, and our aim is to add value to our customers’ businesses through digitalisation and automation.
About Surikat
Surikat was founded in 1996. Our business started out supplying global-logistics provider, DB Schenker with a system for track and trace. We’ve since built on that simple start and 25+ years later have a portfolio of products for transport management, used by logistics businesses across 6 continents.
At Surikat, we offer you an environment characterized by its strong sense of fellowship and a culture that is unpretentious where we make sure to succeed together. We enjoy going abroad together and make sure to arrange activities so we can strengthen our team spirit. Do you want to join our team and accompany us to our next destination?
Job details
Contact information:
Location:
Göteborg
Role:
Implementation
Terms of employment:
Full Time
Publication date:
23 February 2023
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